Refund policy
# Refund & Return Policy
At YING YING INTERNATIONAL LLC, we specialize in high-performance computer hardware, including high-end Graphics Cards (GPUs), premium RAM modules, and specialized Overclocking gear. Due to the high-value and sensitive technical nature of these products, our return policy is designed to protect product authenticity, ensure fair pricing, and maintain standard hardware safety.
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### 1. Standard 14-Day Return Policy
You have **14 calendar days** from the date your package is delivered (as recorded by the courier’s tracking system) to request a return for a refund or store credit.
**Eligibility Requirements:**
* **Unopened & Sealed:** Items must be in brand-new, unopened, and factory-sealed condition in their original retail packaging with all protective films, tamper seals, and static-shielding bags intact.
* **Proof of Purchase:** A valid order number and proof of purchase are required for all returns.
* **Serial Number Verification:** The serial number on the returned product must match the serial number recorded in our database at the time of shipment. Returns with non-matching, altered, or removed serial numbers will be rejected immediately.
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### 2. 15% Restocking Fee (Opened Items)
An automatic **15% Restocking Fee** applies to eligible returned items that have been opened, unsealed, or used, provided they are returned within the 14-day window and are fully functional with all original components included.
**Restocking fees apply to:**
* Graphics Cards (GPUs)
* System RAM / Memory Kits
* Motherboards, CPUs, & Storage Units
* Overclocking Equipment & Cooling Systems
*Note: Any item returned with damaged or defaced retail packaging, missing accessories, missing anti-static bags, or written marks will be subject to an additional fee or may be rejected.*
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### 3. 30-Day Defective Exchange Policy (DOA & Hardware Defects)
If you receive an item that is Dead on Arrival (DOA) or exhibits a verifiable manufacturer defect within **30 days of delivery**, you are eligible for a replacement exchange for the exact same item.
* **Testing & Inspection:** All returned items claimed as defective will undergo thorough physical and technical diagnostics by our technical staff upon receipt.
* **No Defect Found:** Items returned as "defective" that pass all functional diagnostic tests will be subject to a **15% Restocking Fee** plus diagnostic and shipping charges back to the customer.
* **Out of Stock Items:** If an exact replacement is unavailable, we reserve the right to issue a store credit, offer a comparable equivalent, or process a full refund.
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### 4. Non-Returnable & Warranty Exceptions
Returns, refunds, or exchanges will **NOT** be accepted under the following conditions:
* **Overclocking & Misuse:** Damage resulting from improper installation, extreme overvolting, custom VBIOS flashing, shunt-modding, hardware modifications, or operating components outside manufacturer-specified parameters.
* **Physical & Environmental Damage:** Bent CPU/GPU pins, burn marks, liquid cooling leaks, thermal damage, cracked PCBs, or missing warranty stickers/labels.
* **Cryptocurrency Mining / Extreme Wear:** Physical or thermal stress damage caused by commercial mining operations or unauthorized industrial usage.
* **Perishables & Software:** Liquid nitrogen accessories, thermal paste/pads that have been opened/applied, download codes, and software licenses.
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### 5. Return Shipping & Instructions
1. **Request RMA:** Contact our CS Support team at `cs@yingyinginternational.llc` to request a Return Merchandise Authorization (RMA) number prior to shipping any item. Packages shipped without an approved RMA will be refused.
2. **Packaging:** Place the item in its original static bag and retail packaging, inside a heavy-duty outer cardboard shipping box. Ensure adequate cushioning (bubble wrap/foam). Do not ship items solely in their retail boxes.
3. **Shipping Costs:** Original shipping fees are non-refundable. The buyer is responsible for all return shipping fees unless the return is due to a verifiable shipping error or a confirmed DOA/defective product within 30 days.
4. **Tracking & Insurance:** We strongly recommend using a traceable courier service (UPS or FedEx) with full insurance coverage equal to the item's purchase value. YING YING INTERNATIONAL LLC is not liable for packages lost or damaged in transit.
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### 6. Refunds & Price Protection
* **Refund Method:** Approved refunds will be issued back to the original payment method within 5–10 business days following return inspection and approval.
* **Price Protection:** Due to market volatility surrounding high-end computer components, we **do not offer price protection**. We cannot adjust prices, issue refunds, or offer credits for price drops that occur after an order has been placed.